Refund policy
We want you to feel confident shopping with DryBrushing.com. If something isn't right, we're here to help.
30-Day Returns
You may request a return within 30 days of delivery if you change your mind or are not satisfied with your purchase.
To be eligible for a return, the product must be unused and in its original condition and packaging. We reserve the right to refuse returns that do not meet these conditions.
To request a return or refund, please contact us at support@drybrushing.com and include:
- Your order number
- The reason for your return
- Photos or a short video of the product (recommended)
Providing photos or videos helps us review your request more quickly.
For approved returns due to a change of mind or personal preference, return shipping costs are the customer's responsibility and are non-refundable. If a refund is approved, the applicable return shipping costs will be deducted from the refund amount.
If your return is accepted, we’ll send you instructions on how and where to send your package. Please do not send your item back before your return has been approved. Items sent back without first requesting and receiving approval for a return will not be accepted.
If the product is defective, damaged, or the wrong item was received, please contact us before sending it back. We will review the issue and, if approved, provide further instructions.
Approved refunds will be processed within 10 business days after the confirmation email is sent. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
1-Year Replacement Warranty
Every DryBrushing device is backed by our 1-Year Replacement Warranty.
If your product develops a manufacturing defect or stops functioning properly within one year of delivery, we'll replace it with a brand-new product of the same model—free of charge.
To request a replacement, please email support@drybrushing.com with:
- Your order number
- A description of the issue
- Photos or a short video showing the problem
Once we've confirmed that the issue is covered under warranty, we'll contact you to confirm your shipping address and send you a brand-new replacement.
What's Covered
Our warranty covers defects caused by manufacturing or workmanship under normal use.
What's Not Covered
The warranty does not cover:
- Damage caused by misuse, accidents, or improper handling
- Normal wear and cosmetic damage that does not affect product performance
If you're unsure whether your issue is covered, simply contact us—we'll be happy to help.
